Frequently Asked Questions
Everything you need to know about shopping with Nova Pharma.
What is the standard shipping timeframe?
We offer expedited shipping on all orders. Standard domestic delivery typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
Nova Pharma accepts returns within 30 days of purchase. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.
How do I determine my correct size?
Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.